W. Edwards Deming, 20th century American statistician and engineer who is famous for his contributions to lean manufacturing and total quality management. (Deming’s philosophy is well worth studying.)
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
This entry was posted on September 28, 2008 at 9:09 pm, and is filed under Quotes. Bookmark the permalink. Follow any comments here with the RSS feed for this post.